PAYMENTS
We accept all major debit and credit cards from customers worldwide, as well as PayPal. Prices are listed in US Dollars. In case of a refund agreement, refunds will be processed within 1-3 business days. Shipping fees are prepaid by the recipient.
SHIPPING
We utilize reliable courier services such as UPS, DHL Express, DPD, and FedEx for shipping. Delivery to the USA, Canada, or Europe typically ranges from 8 to 18 business days. Please be aware that international deliveries may encounter customs delays.
TAXES AND DUTIES
Due to the size and weight of our packages, customs duties and/or import taxes may apply. Customers from the USA, UK, and EU countries (excluding Norway and Switzerland) generally do not incur additional customs duties.
GUARANTEES
We take full responsibility for our products and deliveries. In case of damage or loss during delivery, we will replace the product at no cost. Additionally, each product is covered by a 2-year manufacturing warranty against defects in materials or craftsmanship.
RETURNS AND EXCHANGES
We accept returns and exchanges. For returns of products in their original condition, all shipping costs are borne by the customer. Please package the item securely for return. Damaged items will be replaced free of charge.
Please contact us within 30 days of receiving your package to initiate a return or exchange. Please note that cancellations of customized orders are not accepted, and such returns or exchanges are handled on a case-by-case basis.
For any inquiries, please contact us at info@houseofwise.org.